Auto Consumer Car Buying Trends for Dealers to Know

May 17, 2019

Welcome to the 5 Fold Agency's comprehensive guide on consumer car buying trends that every dealer needs to know in today's competitive automotive market. In this article, we will explore the latest insights and shifts in consumer behavior, helping you stay informed and gain a competitive edge in the dynamic world of automotive sales.

The Rise of Online Car Shopping

In recent years, online car shopping has experienced exponential growth and shows no signs of slowing down. With the convenience of browsing and comparing various car models, prices, and features at the click of a button, consumers are increasingly turning to the internet to initiate their car-buying journey.

As a dealer, it is crucial to establish a strong online presence to capture these potential buyers. A visually appealing and user-friendly website, optimized for search engines, can significantly improve your chances of attracting and converting online shoppers into loyal customers.

Personalization and Customization

Gone are the days of a one-size-fits-all approach. Today's consumers crave personalization and customization options when purchasing a car. They want a vehicle that reflects their unique preferences and needs.

As a dealer, it is essential to understand and cater to this demand. Offering a wide range of customization options, from exterior colors and interior finishes to technology packages and optional features, can help you attract and retain customers who value individuality.

The Power of Online Reviews

Online reviews have become a significant influence on consumer purchasing decisions. Before visiting a dealership, potential buyers often turn to review websites and social media platforms to gather information and get insights from other customers.

Positive reviews can significantly boost your dealership's credibility and attract more customers. However, negative reviews can quickly drive potential buyers away. To stay ahead of the competition, encourage satisfied customers to leave reviews and address any negative feedback promptly and professionally.

The Shift towards Electric and Eco-Friendly Vehicles

With increasing environmental concerns and advancements in technology, there has been a noticeable shift towards electric and eco-friendly vehicles. Consumers are now more conscious of their carbon footprint and actively seek out vehicles that are fuel-efficient and environmentally friendly.

As a dealer, it is crucial to adapt to this shift in demand by expanding your inventory to include electric and hybrid models. Showcase the benefits of these vehicles, such as cost savings on fuel and reduced emissions, to attract environmentally-conscious buyers.

Embracing Technology and Vehicle Connectivity

Technology plays a significant role in today's car buying trends. Consumers now expect seamless integration of their digital lives with their vehicles. From smartphone connectivity and in-car infotainment systems to advanced safety features and autonomous driving capabilities, technology is shaping the way people choose their cars.

As a dealer, it is important to stay up to date with the latest technological advancements and offer vehicles equipped with the features that today's consumers desire. Showcasing the technological capabilities of the cars you sell can set you apart from competitors who haven't yet embraced this trend.


In conclusion, understanding consumer car buying trends is essential for dealers to stay ahead of the competition in the ever-evolving automotive industry. By recognizing the rise of online car shopping, embracing personalization and customization, leveraging the power of online reviews, catering to the demand for electric and eco-friendly vehicles, and embracing technological advancements, you can position your dealership as a leader in the market.

At 5 Fold Agency, we specialize in providing consulting and analytical services to help businesses navigate these consumer car buying trends and drive growth. Contact us today to learn more about how we can help your dealership succeed in this rapidly changing landscape.

Tom Lewis
Interesting insights on car buying.
Oct 4, 2023